Welcome to Vilaas Handcrafted Soaps. By accessing our website and purchasing our products, you agree to the following Terms & Conditions. Please read them carefully.
1. General Use of Website
The content on this site is for your personal use and general information.
You agree not to misuse, duplicate, or distribute any content, images, or trademarks without written permission from Vilaas.
2. Products & Orders
All our soaps are handcrafted, which means slight variations in color, shape, or texture may occur. This is part of the uniqueness of handmade products and not considered a defect.
Orders placed through our website are subject to product availability. If an item is out of stock, we will notify you and may offer an alternative or a refund.
3. Pricing & Payments
Prices listed on the website are inclusive of applicable taxes, unless mentioned otherwise.
Payments are accepted via secure third-party payment gateways.
We do not store your payment details.
4. Shipping & Delivery
We aim to dispatch orders within the timeline mentioned at checkout.
Delivery times may vary depending on your location and courier service.
Vilaas is not responsible for delays caused by courier partners, natural events, or unforeseen circumstances.
5. Returns & Refunds
Due to hygiene reasons, soaps are non-returnable and non-exchangeable.
Refunds are only processed in cases of:
Damaged product received
Wrong product delivered
Verified product quality issue
Customers must share unboxing photos/videos within 24 hours of delivery to be eligible for review.
(See our Refund & Cancellation Policy page for detailed terms.)
6. Intellectual Property
All content, product images, and designs on this website belong to Vilaas.
No content may be copied, reproduced, or used commercially without written consent.
7. Limitation of Liability
Vilaas is not responsible for any allergic reactions or skin sensitivities.
We recommend patch testing before full use of any soap.
By purchasing, you agree to use our products responsibly and at your own discretion.
8. Changes to Terms
Vilaas reserves the right to update or modify these Terms at any time.
Continued use of our website means you accept the revised Terms.
9. Contact Us
For questions about these Terms & Conditions, reach out to us:
